Roughly a billion passengers make their way through airports across the United States each year — but some of them are having a better experience than others.

Charlotte Douglas officials didn’t immediately respond to a request for comment on the latest ranking but long lines at security checkpoints and continuous airport construction have been ongoing concerns for passengers. As construction projects come to a close, passengers may start to find Charlotte Douglas more enjoyable.

J. D. Power's 2024 North America Airport Satisfaction study just dropped, revealing CLT scored "below average".

Pearson International Airport has been ranked one of the lowest for customer satisfaction in a new study, though the airport is questioning its methodology. The J.D. Power 2024 North America Airport Satisfaction Study was released Wednesday and Pearson comes near the bottom of the list for the “mega” airport category — those which have 33

BOSTON - Logan Airport in Boston ranks below average in an annual customer satisfaction survey of "mega airports" released Wednesday, though it's not as close to the bottom of the list as last year. The J.

The latest J.D. Power 2024 North America Airport Satisfaction Study ranks the airports overcoming high crowds to deliver a positive experience for travelers.

New research finds that customer satisfaction at St. Louis Lambert International Airport ranks lower than most airports of similar size in North America, nearly the worst among its size classification.

The world's busiest airport in Atlanta is one of the lowest large airports when it comes to customer satisfaction, a new report from J.D. Power reveals.

Lambert Airport finished 25th out of 27 airports in its category in this year's annual J.D. Power customer satisfaction survey. But the airport's planned $2.8 billion overhaul will address many

San Diego International Airport has placed near the bottom of the list of large airports in North America based on a customer satisfaction study by J.D. Power.